Keep track of every customer conversation to elevate satisfaction and boost performance.
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View all new, open, pending and closed help desk tickets at a glance for easy ticket management. Quickly arrange and sort by category, group, assignee or any other configuration. Every email ticket can be traced down to the smallest detail, or manage them in batches.
Configure tickets by owner, group, priority, tag or status. Create groups for sales, marketing, product support teams and more. Filter views according to channel, tags, source, dates and more. Intuitive and versatile, get the data you need now.
Visualize it in grid or list format and take control. See help desk ticket flow as it comes in and from where. Assign tasks and ownership or send group emails. Later, click into real time reporting to get the big picture.
Since every conversation counts, ticket history can be reviewed in summary format. If needed, expand to see every detail. Time, date, owner and groups are stamped on every ticket for easy accountability.
Not all customer inquiries are alike. Set up rules to prioritize urgency as high, medium or low. Don’t let critical issues get lost, and handle all requests in an orderly manner. You can even automate canned responses for improved performance.
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Director - Sales
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