Manage your customer service tickets quickly and effortlessly with Support’s advanced ticketing software to better serve your customers.
Gain better insight at a glance with the ticketing software Kanban view. View new, open, pending and closed helpdesk tickets and drag and drop them to update the status of each. Keep track of all tickets at all stages and handle them in an orderly and organized manner.
Respond immediately and automatically with pre-configured, canned responses to commonly experienced issues and frequently asked questions. Reduce helpdesk process times significantly and increase customer satisfaction with timely and relevant responses.
Automatically capture and respond to customer emails with Support.ly. Convert support emails to tickets so agents can reply and solve the issues immediately. Use custom filters to sort and group tickets the way you want.
Track the changes made within the service desk portal easily. Find out what, when and who made the changes without breaking a sweat. Powerful dashboard lets you view all the activities carried out in the portal so you can stay up to date with the progress.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.