Get comprehensive data on customer support to ramp up performance and drive growth. Visualize response times, ticket resolution metrics, feedback data and more in real time.
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Evaluate performance and identify data trends with easy to read reports. Select bar or line graphics and configure as per your preferences.
Click to see the wide angle or minute details about ticket resolution time, response rates, feedback ratios and priority levels. Solid data helps improve customer satisfaction across the board.
Instantly see where customer service is stumbling so you can improve the experience. Reporting gives you a birds eye view as well as the ability to examine details to implement fixes faster.
Get data presented in a way you can understand with less effort. Choose your layout and clearly see how customer service efforts are advancing.
Examine the metrics you choose while being alerted to bottlenecks and ticket churn. Follow engagement lifecycles and plan ahead for optimal resource distribution. It’s all possible with ticket reporting and advanced analytics.
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Director - Sales
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