Static FAQs don’t cut it. A knowledge base lets you create answers in real time. Make useful answers available forever with help desk software to save time and make customers happy. Write down the answer once and for all.
Create all kinds of content with familiar HTML tools. Drop in links and images for a richer experience. Let experts show off their know-how to provide deep value.
Knowledge base content can be tailored to different groups such as sales, marketing and product management. Set up categories for public, select clients, teams and work areas for more effective content reach.
Invite others or assign content creating tasks and get your experts involved. Commenting, group emails and tags improve the team effort. Collaboration leads to deeper insight and higher quality content.
Content personality and value are in the eyes of the beholder. Views, likes, comments and shares tell you what kind of content your audience wants.
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Director - Sales
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