Real-time customer feedback software

Seamlessly collect, segment, and filter customer ticket feedback to spot opportunities to continuously improve customer satisfaction.

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customer feedback report

Gather feedback from anywhere

Get opinions on tickets, FAQs, knowledge base content and more. Gain insight into what helps customer satisfaction and address areas that need improvement.

Segment responses

Break down ticket feedback data according to teams, individuals and knowledge base categories. Click thru to specific tickets or content for a more detailed analysis.

feedback response-segmentation

Data filtering

Filtering lets you see the data based on your pre-selected criteria. Sort by ticket type, individual, category and date range.

reports filteration

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feedback report

Take action based on data trends

Make sure you’re on the right track by visualizing how feedback evolves over time. If you don’t see improvement, change gears and reevaluate until you nail it.

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One of the most versatile tools out there in the market. It covers the essentials you might need for your day to day social media
Mathilda Foster

Director - Sales

Its a really useful platform and our social media activity has been much better in terms of both organization and analytics.
Steven Ortega

Marketing Manager


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