Intuitive, powerful customer support software

Organize by groups, individuals, priority, categories or status. Toggle between configurations to match your needs. Add filters such as ticket owner, date, priority and more to fit your preferences.

Receive tickets via phone call, email, social media and chat. Send out tasks, canned responses, messages and notes. Manage it all from a central command.

Activity log lets you go back and see exactly what happened when. View events in summary style then drill down to item-by-item detail.

Set up content to answer queries that come up over and over again. Content can face customers, teams or both. Add content as the need arises for a richer experience.

Add contributors, tags and tasks to content. Send emails to individuals or groups right from the knowledge base dashboard.

View article history, stats and comments. Plus, get content feedback to know what sticks and what slumps.

Thank you, you’re welcome and follow up count, but they take time. Set up any number of canned responses to quickly answer questions, calls, content, email and more.

Spread work evenly over teams to optimize overall performance. Also, automatically send more complex tasks to the experts.

Some issues require rapid action. Address negative feedback quickly to improve the experience and make sure their return trip is better.

See feedback stats according to individuals, groups and accounts so you can focus your sights on improvement.

Avoid clutter and choose exactly what you want to see. Analyze by ticket number, individual, category, date, and time.

Visualize over time how feedback results are changing and where. Make adjustments to improve customer and team experience.