Smart customer service automation

Effortlessly build powerful workflows with custom conditions and actions so teams can focus on more meaningful tasks and improve metrics.

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create and prioritize rules

Create & prioritize before it arrives

Let preset priority rules do the grunt work before you see it. Set up automations based on conditions, actions, and applicability with our automated ticketing system. Go from expansive to highly detailed and/or sub-conditions as you see fit.

Rapid and consistent

Answer common questions automatically and make sure all inquiries are addressed in a timely manner. Streamline the customer inquiry workflow and watch performance metrics improve.

customer inquiry workflow automation

Manage workloads

Improve team efficiency and productivity though even distribution of customer inquiries as they arrive. If someone’s on a break, don’t let things pile up on them. Keep the flow going and send the tough tasks to the experts from the start with ticket automation.

efficient workflow

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increase customer retention

Follow up every time

Tie up loose ends with automated follow up, and make sure every customer comes away with a great experience. When you close the customer inquiry loop in a consistent way, it increases customer retention.

React to critical events

Be alerted quickly when a customer complaint or other important issue arises. The sooner you address critical events, the better the outcome. Make sure nothing slips through the cracks.

notification alerts
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Testimonials

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One of the most versatile tools out there in the market. It covers the essentials you might need for your day to day social media
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Mathilda Foster

Director - Sales

Its a really useful platform and our social media activity has been much better in terms of both organization and analytics.
customer-testimonial
Steven Ortega

Marketing Manager

500apps

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