Generate reports in just a few clicks to get an overall view of your customer service insights to determine how your support team is performing.
View high level ticket and knowledge base data on dashboards to get all of the details you need at a glance. Evaluate the performance, view statistics and identify data trends all in one place so you are always aware of how your customer service initiatives are performing.
Discover possible customer service issues early and as often as necessary and troubleshoot them immediately. Optimize your customer experience before issues are noticeable to prospects and increase customer satisfaction from day one, building loyalty from the start.
Create visually descriptive graphs according to specific categories, including by group, product, customer or team to show customer service insights that you need. View graphs at a high level or the minute details about ticket resolution time, response rates, feedback ratios and priority levels.
Use performance reports to analyze all of your customer service insights to identify strengths and weaknesses over time. Data-focused reports ensure accuracy in your information so you can put your focus where you need it most and, ultimately, focus on customer satisfaction.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.