Help Desk And Customer Service Like The Fortune 500

Delight customers and drive growth with easy-to-manage customer support tickets, knowledge base, automations, feedback and reporting.

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Top 3 reasons to choose Support.ly

Feature Rich. Omnichannel. Easy Automation.

1

Feature Rich

Powerful features enable you to engage, share, get feedback, customize and create reports like never before.

2

Omnichannel

Easily track engagements across phone, chat, email and social media for awesome customer experience.

3

Automation

Add powerful automated workflows to speed up processes, improve metrics and free teams to focus on more important tasks.

Be amazingly helpful

All the tools you need to move up to Fortune 500 level customer support

Ticket System

Manage customer concerns from calls, email, social media and chat.

Knowledge Base

Create, share and organize useful content for customers and teams.

Automations

Leverage smart automations to be helpful faster.

Feedback

Get and gather feedback for continuous improvement.

Reports

Take a bird’s-eye view and drill down into details that count.

Customizability

Set custom statuses, priorities, sources and more.

Social Media

Integrate customer support with popular social media channels.

Canned Responses

Address common questions and issues faster automatically.

Help desk for everything

Receive all customer support requests from a wide range of channels and manage them in one place.

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Knowledge base for customers and teams

It’s an FAQ with a life of its own for customers and teams. Create a content warehouse that works for you 24/7.

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Automate to make work flow easy

Free teams to do more meaningful work. Respond faster, optimize processes and reduce redundancy.

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Meaningful reporting

Scan across channels, performance and people. From the big picture to daily detail, get data you can rely upon.

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Actionable insights from real-time feedback

Organize and manage customer feedback from multi channels to improve customer satisfaction.

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Testimonials

Get started with Support.ly today

One of the most versatile tools out there in the market. It covers the essentials you might need for your day to day social media

Mathilda Foster

Director - Sales

Its a really useful platform and our social media activity has been much better in terms of both organization and analytics.

Steven Ortega

Marketing Manager

Product updates

Powerful suite of SaaS apps to take your business to the next level

01 Product updates in May

May 15, 2019

Customized knowledge page landing pages can now be created.
You can track your activity on Support.ly using onboard activity meter.

April 30, 2019

Independent settings page added to Support.ly to manage universal settings.

April 15, 2019

Assign concerned people to a particular task with roles implementation support.

March 1, 2019

Get notifications whenever any changes take place with tickets.
Automation is now more stabilized and accurate with advanced improvements.
Get all your tasks displayed on your dashboard.
Data migration to/from Agile CRM is more stabilized.
Get in-depth Knowledge Base reports.

February 12, 2019

Now filter your tickets according to various categories using customized filters.
Get in-depth Ticket reports.
Get all your tickets under one dashboard.

Go to the next level with 500apps

Go to the next level and grow your business with 500apps, an integrated suite of apps to help you scale up like the Fortune 500. The Infinity suite offers over 50 apps at just $50/user for your entire business. Get unlimited access to all our apps—start your 30-day free trial today.

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Get started with Support.ly today

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